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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. How are Cisco Unified Mobile Agents silent monitored by their supervisors at remote locations?

A) Cisco CTI OS or Cisco Agent Desktop SPAN Port Monitoring
B) Cisco Remote Silent Monitoring (RSM) Service Monitoring
C) Desktop Monitoring from the Cisco CTI OS or Cisco Agent Desktop CTI Desktop
D) Cisco Unified Communications Manager Silent Monitoring

2. All of these statements correctly describe the role of voice gateways in Cisco Unified Contact Center Enterprise deployments except which one?

A) When a voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own dedicated DSP resources.
B) When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP IVR for prompt and collect treatment, MTP resources must be allocated in deployments.
C) Cisco voice gateways can be used to help integrate traditional ACDs into a Cisco Unified Contact Center Enterprise environment by implementing TDM connections between gateways and ACDs.
D) Cisco voice gateways can communicate with Cisco Unified Communications Manager using SIP, H.323, or MGCP.

3. You have been tasked to integrate the Cisco Unified Contact Center Enterprise solution with an existing Cisco Unified Communications Manager deployment. Which two factors need to be accounted for to ensure that the Cisco Unified Communications Manager nodes are not overloaded? (Choose two.)

A) number of configured Cisco Unified Contact Center Enterprise agents and supervisors
B) number of users administering the Cisco Unified Communications Manager
C) server hardware model for Cisco Unified Communications Manager subscriber nodes
D) number of translation routes built in the Cisco Unified Contact Center Enterprise system
E) BHCA for agent Cisco IP phones and Cisco Unified IP IVR ports and sessions
F) number of Cisco Agent Desktop PCs deployed for Cisco Unified Contact Center Enterprise

4. How does Cisco Unified Contact Center Enterprise provide security to the system?

A) Administrator accounts for the system are encrypted and kept in the Cisco Unified Contact Center Enterprise database to control access to the system.
B) Microsoft SQL Server accounts and logins for all users are used to control access to the system.
C) Cisco Synchronization Service is used to control access to the system.
D) Microsoft Windows Active Directory is used to control access to the system.

5. Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

A) agents
B) IVR ports
C) MTP resources
D) PSTN gateway trunks

Solutions: