Microsoft Troubleshooting Microsoft Exchange Online : MS-220

MS-220 real exams

Exam Code: MS-220

Exam Name: Troubleshooting Microsoft Exchange Online

Updated: Nov 08, 2026

Q & A: 107 Questions and Answers

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Briefly explain the importance of the Microsoft MS-220 Exam

The Microsoft MS-220 exam is the first step to becoming a Microsoft Certified Solutions Expert (MCSE) for Networking with a specialization in Communication.

The Microsoft MS-220 exam tests your knowledge of the following topics:

Plan and configure cloud services, including authentication options; file storage, and document collaboration services; messaging services; mobility and remote access; hybrid connectivity; and web apps. Microsoft MS-220 exam dumps are the best way to pass your exam.

Design, implement, and manage an advanced network using Windows Server 2016 technologies such as IPv4, IPv6, and DNS by using System Center 2016 Virtual Machine Manager (VMM) and Hyper-V.

Design an identity infrastructure by using Active Directory Federation Services (ADFS) 2.0 on Windows Server 2016, Azure AD Premium P1/P2, or Office 365.

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshoot Exchange Online configuration issues15-20%- Fix mailbox database and quota issues
- Resolve permissions and access control problems
- Manage mailbox and recipient configuration
- Troubleshoot email address policies and accepted domains
Topic 2: Troubleshoot mail flow issues20-25%- Address issues with attachments and Defender for Office 365
- Interpret message headers and message trace results
- Resolve send/receive failures, delays, and NDRs
- Troubleshoot mail flow rules and routing issues
Topic 3: Troubleshoot compliance and retention issues25-30%- Address data loss prevention (DLP) issues
- Resolve eDiscovery and content search problems
- Troubleshoot in-place holds and litigation holds
- Manage retention policies and retention labels
Topic 4: Troubleshoot hybrid and migration issues10-15%- Address coexistence and free/busy sharing problems
- Resolve hybrid configuration wizard and connectivity problems
- Fix directory synchronization issues
- Troubleshoot mailbox migration batches and failures
Topic 5: Troubleshoot mail client issues20-25%- Address mailbox settings and calendar sharing issues
- Resolve Outlook connectivity and profile issues
- Fix mobile device and ActiveSync problems
- Troubleshoot Outlook on the web access and functionality

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