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Salesforce NP-Con-102 Exam Syllabus Topics:

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A nonprofit wants to implement an external email platform that integrates with Salesforce. The integration will record every email sent to a subscriber, as well as which recipients open the email, click a link, or unsubscribe. Which two storage considerations should the consultant take into account before recommending an email platform? (Choose 2)

A) Unsubscribed Leads should be deleted from Salesforce immediately.
B) Subscribers must be synced as Leads and Campaign Members in NPSP.
C) Campaign Member records use less storage space than custom object records.
D) Email subscribers' activities can be retained for a certain length of time.

2. A nonprofit wants to make a substantial technology shift that will affect multiple teams and departments.
Which two initial steps should a consultant discuss with the nonprofit? (Choose 2)

A) Summarize final technology implementation steps.
B) Establish a sense of urgency.
C) Form a powerful guiding coalition.
D) Deploy features to meet departmental requirements.

3. A volunteer with a nonprofit works at Universal Containers. The volunteer is recorded in Salesforce as part of the Household's account record, but Universal Containers needs to be entered into the Salesforce system. How should a consultant track the volunteer's relationship with Universal Containers?

A) Create a Universal Containers Organization Account a3nd create an Affiliation record between the volunteer and Universal Containers.
B) Create a Lead for the volunteer at Universal Containers and create an Affiliation record between the volunteer Lead and Universal Containers.1
C) Create a Universal Containers Organization Account and create a Relationship record between the volunteer and Universal Containers.
D) Create a Lead for the volunteer at Universal Containers and create a Relationship record between the volunteer Lead and the volunteer Contact.2

4. How does Salesforce support donor cultivation and stewardship strategies for nonprofit organizations?

A) By centralizing grant application, approval, and reporting processes for outbound grants
B) By enabling nonprofit organizations to track interactions with donors, create and manage campaigns, and log gifts
C) By automating financial ledger reporting for various revenue streams, including grants and in-kind donations

5. A consultant has installed NPSP and is setting up Relationships using List Settings. The nonprofit wants the reciprocal relationship to be selected automatically based on gender. On which object should the consultant create the custom "Gender" field?

A) Contact
B) Relationship
C) Account
D) Affiliation

Solutions: