Salesforce Certified Field Service Consultant : FS-Con-101

FS-Con-101 real exams

Exam Code: FS-Con-101

Exam Name: Salesforce Certified Field Service Consultant

Updated: Jun 01, 2026

Q & A: 165 Questions and Answers

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Salesforce Certified Field Service Consultant Sample Questions:

1. Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot theissue.
What is preventing the drip feed from triggering?

A) The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
B) The default drip feed setting is overriding the drip feed rate on a service territory.
C) Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
D) The appointment status is going from Scheduled to Completed.


2. Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should theConsultant recommend to meet the requirement?

A) Aerial Routing
B) Service Appointment Reports
C) Street-level Routing
D) Service Resource Dashboard


3. Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

A) Use the standard Service Report
B) Use the standard Work Order email template.
C) Create a custom report.
D) Create a Process Builder to generate a report.


4. universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?

A) Add the related asset related list to the asset page and configure the assetrelationships object
B) Add the field history tracking related list to the assets page and configure the assetrelationships object
C) Add the field history tracking related list to the asset page and configure the productrequest object
D) Add the related asset related list to the asset page and configure the product requestobject


5. Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?

A) Define a Visualforce page that creates a newService Appointment record.
B) Define a Quick Action that creates a new Service Appointment record.
C) Define a Visualforce page that creates a new Work Order record.
D) Define a Quick Action that creates a new Work Order record.


Solutions:

Question # 1
Answer: C
Question # 2
Answer: C
Question # 3
Answer: A
Question # 4
Answer: A
Question # 5
Answer: D

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