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Oracle B2B Service 2021 Implementation Essentials Sample Questions:
1. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not beingreceived.
What is the problem?
A) Incoming messages have a custom filter.
B) Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
C) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
D) The configured frequency to retrieve emails is too long.
2. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
A) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
B) The batch job for recommendations has not been executed.
C) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
D) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
E) The profile CSO_ENABLE_SVC_KMHOME is set to Y.
3. What should you do to enable Password Reset in Digital Customer Service (DCS)?
A) Obtain the Change Password Link and add it to your DCS page.
B) Enablethe "Password Reset" option in the User Administration component.
C) Add the Password Reset component to your DCS application.
D) Instruct users that they can only change their password by chatting with an agent.
4. Which two options are true about role synchronization for Digital Customer Service (DCS)?
A) is required for every DCS instance
B) is real time
C) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
D) also synchronizes userIDs and passwords between DCS and Engagement Cloud
5. You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?
A) Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
B) Setup and maintenance >Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
C) Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
D) Setup and maintenance > Sales >Service Request > Manage Oracle Social Network Objects
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A,B | Question # 5 Answer: C |






