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EXIN ITIL Foundation Sample Questions:

1. Which one of the following is NOT a characteristic of a process?

A) It structures an organization
B) It delivers specific results
C) It is measurable
D) It responds to specific events

2. Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service

A) 2 and 3 only
B) All of the above
C) 1 and 3 only
D) 1 and 2 only

3. Which one of the following is NOT part of the service design stage of the service lifecycle?

A) Measuring the effectiveness and efficiency of service design and the supporting processes
B) Producing quality, secure and resilient designs for new or improved services
C) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
D) Designing and maintaining all necessary service transition packages

4. Which two processes will contribute MOST to enabling effective problem detection?

A) Change and release and deployment management
B) Knowledge and service level management
C) Incident and financial management
D) Incident and event management

5. Which of the following would NOT be contained in a release policy?

A) The risk register for the release
B) Entry and exit criteria of the release into testing
C) Naming and numbering conventions
D) Roles and responsibilities for the release

Solutions: