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Avaya Aura® Contact Center Solution Design Sample Questions:

1. An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A) Co-Browsing
B) Context Store
C) Work Assignment
D) Engagement Designer

2. An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)

A) Agent Maps
B) Bill Board collection
C) Supervisor Chart
D) Call by Call Display

3. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A) Agent Greeting
B) Resilience
C) Instant Message
D) Geographic Node

4. The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

A) Host ID
B) MAC address
C) Customer name
D) IP address

5. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) Telephony Services Manager (TSM)
B) SIP Gateway Manager (SGM)
C) Task Flow Executor (TFE)
D) Telephony Services Manager (TSM)

Solutions: