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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A) What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble
B) Your people are costing you too much money. Let me show you how to replace them with computers.
C) Machines are more reliable than people.
D) People don't add to the shareholder value, only profits do.

2. If two companies have the same social business goals (like getting closer to their customers) their strategies can be quite different due to their _________. Remember, ____________ eats strategy for lunch!

A) Culture
B) Stock price
C) Location
D) CEO

3. What is the flagship (leading product) of IBM social software?

A) IBM Lotus Quickr
B) IBM WebSphere
C) IBM Tivoli Manager
D) IBM Connections

4. What is the capability called that allows a user to upload documents to their own file-store in IBM Connections?

A) Folders
B) Files
C) Docs
D) Forms

5. Successful Social Businesses use which tool to be more nimble in discovering trends, predicting outcomes, and providing insight into consumer behavior patterns?

A) Telemarketing surveys
B) Online Forms
C) eCommerce checkout carts
D) Social Analytics

Solutions: