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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

Question 1

Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement?

A. ISO 9001 standards
B. Enterprise resource planning (ERP)
C. Customer relationship management (CRM)
D. Lean systems

Question 2

Which total quality management (TQM) process was developed to stress management's responsibility for quality?

A. Product design quality
B. Statistical quality control charts
C. Fitness quality for use
D. 14 points for quality improvement

Question 3

What is the measure of how much supply chain is owned or operated by the manufacturer?

A. Outsource integration
B. Insource integration
C. Horizontal integration
D. Vertical integration

Question 4

A manufacturing firm uses warehouses and shippers in their supply chain.
At which stage of the firm's inventory management system would the statement
"percentage of line items shipped on schedule" be used?

A. Finished goods
B. Raw materials
C. Sold goods
D. Work-in-progress

Question 5

Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

A. Review and recommend product changes; satisfy customer needs; open communication
B. Reward employees; motivate staff performance; manage operations planned changes
C. Baseline for managing quality process; investment in preventative costs; budgeting
D. Enhance competition; understand consumer preferences; maintain communication with operations

Solutions: