Salesforce Certified Slack Consultant : Slack-Con-201

Slack-Con-201 real exams

Exam Code: Slack-Con-201

Exam Name: Salesforce Certified Slack Consultant

Updated: Sep 17, 2026

Q & A: 95 Questions and Answers

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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Learning and Enablement18%- Support adoption and troubleshoot issues
- Plan and execute rollout strategies
- Design training programs for users and admins
- Create learning materials and resources
Topic 2: Channel Strategy10%- Channel naming conventions and structure
- Design channels for collaboration and workflows
- Apply use cases and best practices
Topic 3: Delivery and Migration17%- Plan and execute migration from other platforms
- Define roles and responsibilities
- Understand implementation best practices
Topic 4: Discovery10%- Assess organizational readiness
- Gather and analyze client requirements
- Communicate Slack value proposition
Topic 5: Governance Structure8%- Define admin and owner roles
- Establish governance policies
- Manage workflows and processes
Topic 6: Policies and Settings22%- Security and compliance configurations
- Identity and access management
- Slack Connect and app approval settings
- Analytics and dashboard usage

Salesforce Certified Slack Consultant Sample Questions:

Question #1

You're working with a commercial retail client and you've almost finalized the grid design recommending four total workspaces: Sales, Marketing, Finance and a fourth Social workspace to connect all employees.
Towards the end of the session, the client voices the concern that Sales and Marketing teams will have a hard time collaborating on joint initiatives with this structure.
Which grid design recommendation can best help address their concern while maintaining the final grid design?

  • A. Use multi-workspace channels to connect Sales and Marketing users and allow them to collaborate on joint projects.
  • B. Create Sales and Marketing channels in the Social workspace since all employees are already a part of that workspace.
  • C. Create a Sales and Marketing workspace for employees to collaborate on projects together.
  • D. Encourage use of direct messages by Sales and Marketing team members to collaborate and move work forward.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #2

You are hosting a Slack training for your client, Elevated Enterprises, who just completed their grid migration. To prepare for the training session, you created a Slack training channel but did not invite any participants because the first activity in your session will be for them to search for and join the channel. At the start of the session, you realize that some attendees are not able to find and join the channel by searching for the channel name in the search bar, while others are able to search and join the channel with no issue.
What is the most likely reason some users can find and join the training channel while others cannot?

  • A. The channel is private.
  • B. The channel is public but in a workspace that not all users belong to.
  • C. The users have accidentally filtered their search results.
  • D. The users have not enabled Slack Connect.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).

Question #3

Which set of use cases best describe the benefits of Workflow Builder that you could share with your clients?

  • A. Daily syncs and check-ins; a quick way to send info; create new Slack Connect channels
  • B. A warm welcome to new teammates; daily syncs and check-ins; auto-upload documents in a team channel
  • C. A warm welcome to new teammates; auto-upload documents in a team channel; manage a conversation in huddles
  • D. A warm welcome to new teammates; daily syncs and check-ins; a quick way to send info
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).

Question #4

You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?

  • A. Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
  • B. Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
  • C. Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
  • D. Funnel all requests to a public channel for admins where they can coordinate ownership of each request.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).

Question #5

An employee has a channel they want to archive.
Which scenario represents the most automated channel archive/unarchive request process?

  • A. Open the #plz admin channel and send a message requesting support to archive the existing channel.
  • B. Open the #plz-admin channel, navigate to the channel workflows and begin the archive/unarchive workflow.
  • C. Direct message (DM) a workspace admin and request the archive/unarchive link.
  • D. Open the #plzadmin-benefits channel and send a message requesting support to archive the existing channel.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).

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