EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) : ITSM20F日本語

ITSM20F日本語 real exams

Exam Code: ITSM20F-JPN

Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)

Updated: Sep 19, 2026

Q & A: 78 Questions and Answers

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EXIN ITSM20F日本語 Exam Syllabus Topics:

SectionWeightObjectives
Service Management System (SMS) Requirements30%- Organizational context and leadership
  • 1. Understanding internal and external context
  • 2. Leadership, commitment, and governance
  • 3. Interested parties and requirements
- Operation, performance evaluation, and improvement
  • 1. Design and transition of services
  • 2. Management review and continual improvement
  • 3. Monitoring, measurement, and internal audit
- Planning and support
  • 1. Resource management and competence
  • 2. Risks, opportunities, and objectives
  • 3. Documented information and communication
Introduction to IT Service Management15%- Overview of ISO/IEC 20000 standard
  • 1. Purpose, benefits, and structure of ISO/IEC 20000-1:2018
  • 2. Service Management System (SMS) concept
- Core concepts of IT service management
  • 1. Value and scope of ITSM
  • 2. Service, customer, user, and supplier definitions
  • 3. Continual improvement principles
Operation of the Service Management System55%- Supply and demand processes
  • 1. Information security management
  • 2. Service continuity and availability management
  • 3. Capacity and demand management
- Service portfolio and configuration processes
  • 1. Knowledge management
  • 2. Service asset and configuration management
  • 3. Service portfolio and service catalog management
- Resolution and control processes
  • 1. Change management
  • 2. Problem management
  • 3. Incident and service request management
  • 4. Release and deployment management
- Relationship and agreement processes
  • 1. Service level management and service reporting
  • 2. Supplier management
  • 3. Business relationship management

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question #1

問題管理は、インシデントの量と種類の傾向分析を実行する責任があります。
その理由は何でしょうか?

  • A. インシデントの反復発生を防止するため
  • B. 容量データベースに入力を提供します。
  • C. 経営陣に報告できるようにするため
  • D. サービスの正しいユーザーに請求できるようにするため
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

サービスの改善を計画する際に考慮すべき重要なベスト プラクティスは何ですか?

  • A. サービス向上の進捗状況は、運営委員会で少なくとも毎週議論されるべきです。
  • B. 客観性を維持するために、独立したプロジェクト マネージャーによって進捗状況を注意深く監視する必要があります。
  • C. サービス改善の目標は測定可能であり、ビジネス目標に関連付けられており、計画に文書化されている必要があります。
  • D. サービス改善の目標は、目標に到達するまで変更すべきではありません。変更しないと一貫性が維持されません。
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

ITサービスマネジメントの定義は何ですか?

  • A. 1 人以上の顧客にサービスを提供する組織
  • B. ベスト プラクティスに基づいてサービスを提供するための要件
  • C. サービスを運用するためのベスト プラクティス ガイダンス
  • D. 顧客に価値を提供する専門的な組織能力
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

組織の成熟度の評価には何を使用しますか?

  • A. ITIL@
  • B. CMMI@
  • C. CobIT
  • D. MOF
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

IT インフラストラクチャ内の関係を登録するのはどのプロセスですか?

  • A. 構成管理
  • B. 変更管理
  • C. リリース管理
  • D. 資産管理
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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