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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management System (SMS) Requirements | 30% | - Organizational context and leadership
|
| Introduction to IT Service Management | 15% | - Overview of ISO/IEC 20000 standard
|
| Operation of the Service Management System | 55% | - Supply and demand processes
|
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
問題管理は、インシデントの量と種類の傾向分析を実行する責任があります。
その理由は何でしょうか?
- A. インシデントの反復発生を防止するため
- B. 容量データベースに入力を提供します。
- C. 経営陣に報告できるようにするため
- D. サービスの正しいユーザーに請求できるようにするため
Correct Answer: A 🗳️
サービスの改善を計画する際に考慮すべき重要なベスト プラクティスは何ですか?
- A. サービス向上の進捗状況は、運営委員会で少なくとも毎週議論されるべきです。
- B. 客観性を維持するために、独立したプロジェクト マネージャーによって進捗状況を注意深く監視する必要があります。
- C. サービス改善の目標は測定可能であり、ビジネス目標に関連付けられており、計画に文書化されている必要があります。
- D. サービス改善の目標は、目標に到達するまで変更すべきではありません。変更しないと一貫性が維持されません。
Correct Answer: C 🗳️
ITサービスマネジメントの定義は何ですか?
- A. 1 人以上の顧客にサービスを提供する組織
- B. ベスト プラクティスに基づいてサービスを提供するための要件
- C. サービスを運用するためのベスト プラクティス ガイダンス
- D. 顧客に価値を提供する専門的な組織能力
Correct Answer: D 🗳️
組織の成熟度の評価には何を使用しますか?
- A. ITIL@
- B. CMMI@
- C. CobIT
- D. MOF
Correct Answer: B 🗳️
IT インフラストラクチャ内の関係を登録するのはどのプロセスですか?
- A. 構成管理
- B. 変更管理
- C. リリース管理
- D. 資産管理
Correct Answer: A 🗳️






