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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. There are a number of important events in customer interactions. These are called:

A) Critical moments.
B) Key interactions.
C) Key customer exchanges.
D) Important customer events.

2. A customer who is an Amiable Type would typically be classed:

A) Talkative and interested more in opinions than facts.
B) Someone who often comes in to chat and not buy.
C) An authoritative and informed customer.
D) Unlikely to make a purchase.

3. When establishing standards of customer service it is helpful if they are specific, time bound and:

A) Measurable.
B) All of the above.
C) Realistic.
D) Achievable.

4. If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:

A) BPS.
B) USP.
C) PRI.
D) CSP.

5. Multitasking is:

A) Doing things in sequence.
B) Doing one task and then doing another.
C) Only for people in busy jobs.
D) Doing more than one task at a time.

Solutions: