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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competency 5: Capacity Planning and Facility Layout | - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions |
| Topic 2: Competency 2: Quality Management | - Malcolm Baldrige National Quality Award criteria - Cost of quality (prevention, appraisal, internal/external failure) - Total Quality Management (TQM) - Quality management philosophies (Deming, Juran, Crosby) |
| Topic 3: Competency 7: Forecasting | - Forecast accuracy measures - Qualitative forecasting methods - Quantitative forecasting methods (moving averages, exponential smoothing) |
| Topic 4: Competency 6: Production Planning and Scheduling | - Material Requirements Planning (MRP) - Aggregate planning - Just-in-Time (JIT) and Kanban systems - Theory of Constraints (TOC) - Master Production Schedule (MPS) |
| Topic 5: Competency 4: Supply Chain Management | - Supply chain design and strategy - Inventory management - Sourcing and procurement - Logistics and distribution |
| Topic 6: Competency 1: Operations Management Fundamentals | - History and evolution of operations management - Operations strategy and competitive priorities - Product and service design |
| Topic 7: Competency 3: Process Improvement and Problem Solving | - Six Sigma methodology - Statistical Process Control (SPC) - Cause-and-effect diagrams (fishbone diagrams) - Plan-Do-Study-Act (PDSA) cycle - Lean operations and waste elimination |
WGU Operations Management (C215, VDC2) Sample Questions:
1. Which term means to schedule a job that starts immediately, regardless of the due date?
A) Infinite loading
B) Backward scheduling
C) Finite loading
D) Forward scheduling
2. Why is kanban significant to the "pull" system?
A) It specifies the exact quantity of a product that needs to be produced.
B) It requires that all work items are sized the same.
C) It is a process that highlights the highest-performing organization.
D) It is a process that is only for support or maintenance.
3. Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times?
A) Screen patients and schedule follow-up appointments for those who have the most serious injuries
B) Screen patients and send the last 25 to another facility
C) Screen patients and fast-track those with minor ailments
D) See each patient in the order in which they arrived
4. The annual cost of goods sold for a company is $8,400,000 and the average inventory is $1,200,000.
What is the number of weeks of supply?
A) 7
B) 5
C) 9
D) 8
E) 6
5. Which total quality management (TQM) process consists of 13 published standards and guidelines?
A) ISO 9000
B) ISO 9001
C) ISO 1400
D) ISO 9002
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |






