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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A) A service charter
B) A service transition package (STP)
C) A service option
D) A service design package (SDP)

2. What is a RACI model used for?

A) Recording configuration items
B) Performance analysis
C) Defining roles and responsibilities
D) Monitoring services

3. Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?

A) To design and develop capabilities for service management
B) To provide good-quality knowledge and information about services
C) To plan the resources required to manage a release
D) To ensure that a service managed and operated accordance with constraints specified during design

4. Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

A) Implement
B) Do
C) Perform
D) Measure

5. Within service design, what is the key output handed over to service transition?

A) Process definitions
B) Service portfolio design
C) Measurement, methods and metrics
D) Service design package

Solutions: