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IIBA Certificate in Product Ownership Analysis (IIBA-CPOA) Sample Questions:

1. Active listening is used to clarify what the customer is expressing by paying attention and:

A) paraphrasing feedback, deferring judgement and responding appropriately.
B) clarifying actions, deferring questions and providing appropriate improvements.
C) deferring feedback, providing constructive criticism and responding with improvements.
D) correcting responses, providing judgement and questioning appropriately.

2. A product ownership analysis (POA) practitioner should consider performing which of the following in response to a changing target market?

A) Revising the minimal viable product (MVP)
B) Grooming the product backlog
C) Applying human-centered design principles
D) Storyboarding the solution

3. A product ownership analysis (POA) practitioner can use which of the following metrics to determine the customer acceptance of a product?

A) Net promoter score (NPS)
B) Monthly or annually recurring revenue per user (MRR/ARR)
C) Return on investment (ROI)
D) Internal rate of return (IRR)

4. Product planning cycles include focused attention on the:

A) customer.
B) business requirements.
C) delivery horizons.
D) release iterations.

5. Which type of goal keeps the focus on the customer and the product?

A) Planned
B) Agreed
C) Shared
D) Common

Solutions: