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Avaya 3001 Exam Syllabus Topics:

Avaya IP Office Configuration and Maintenance Sample Questions:

Question 1

Which hunt group supports Forward Hunt Group Calls?

A. Collective Call Waiting
B. Collective
C. Sequential
D. Longest Waiting

Question 2

The design for an IP Office has two locations. They will need telephones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will use the main office PRI for inbound and outbound calls. The main site has 40 users and one fax machine. The remote site has 15 users and one fax machine.
Which cards and modules are required in the IP Office at the main site to support all digital telephones?

A. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.
B. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 Universal PRI Trunk Card, one DS30 Module.
C. IP500 Preferred edition, three Digital Statin 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.
D. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module.

Question 3

A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A. ACD to distributed Hunt Groups and one-X Portal Call Accounting
B. ACD via VM Pro Campaign Manager and a campaign database
C. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
D. ICR with account codes and CDR-enabled for billing.

Question 4

When using the System Status Application to troubleshoot an issue, which two are used for collecting data? (Choose two.)

A. Selective View
B. Continuous Log
C. Resource view
D. Snapshot
E. Development Tracing

Question 5

A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A. Replace hardware outside warranty.
B. Duplicate the issue and obtain traces.
C. Test and document the results of the implemented solution.
D. Upgrade or downgrade the IP Office core software to fix the issue.
E. Research possible causes and implement a solution

Solutions: