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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - System Deployment
|
| Topic 2: Security and Administration | - Administrative Management
|
| Topic 3: Maintenance and Troubleshooting | - System Support
|
| Topic 4: Applications and Services | - Communication Services
|
| Topic 5: SME Communications Solution Architecture | - Platform Overview
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)
- A. Determine from the extension form in the Manager application.
- B. Look at the files names from the phone menu.
- C. Determine from Extension Status in SSA.
- D. Determine from H.323 Phone Status in System Monitor.
- E. Verify that the .bin file is in the Manager folder.
Correct Answer: A,B,C 🗳️
A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for UMS does not appear. What is the cause?
- A. The UMS service is installed automatically.
- B. The UMS licenses have not been loaded.
- C. The server platform does not meet the requirements.
- D. The Windows account does not have permission.
Correct Answer: C 🗳️
A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?
- A. Open SysMonitor Trace 20091212 130001, and search for 13:12.
- B. Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
- C. Open SysMonitor Trace 20091212 140001, and search for 13:12.
- D. Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
Correct Answer: C 🗳️
Which three are required to get UMS working on a client PC? (Choose three.)
- A. VoiceMail Pro installed with the UMS option loaded on a server
- B. a compatible Internet browser
- C. MAPI Profile installed and configured on the VoiceMail Pro server
- D. UMS Client application installed on the user's PC
- E. UMS Web Service is enabled on the User Profile in the configuration
Correct Answer: A,B,C 🗳️
The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?
- A. System Monitor
- B. Customer Call Reporter
- C. Wireshark
- D. System Status Application
Correct Answer: D 🗳️






