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Exam Preparation
Questions in the exam are based on official training material provided by Oracle over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
Candidates should complete one of the below-mentioned pieces of training for the proper understanding of content and topics
- Oracle Utilities Customer Care and Billing Fundamentals Bootcamp
- Oracle Utilities Customer Care and Billing Functionality for Implementers Bootcamp
There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from the ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner.
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Questions in the certification examination are based on the real-world scenarios and cater to the real-time problems implementation difficulties, hence along with all the training material and tutorial it is of utmost importance for the candidate to possess practical knowledge and experience of working in the field of Oracle Customer Care and Billing Technology.
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Oracle Utilities Customer Care and Billing 2 Essentials
Preparation Guide for Oracle 1z0-562 Certification Exam
Introduction
The Oracle Utilities Customer Care and Billing 2 Essentials Certification Exam certifies the candidate has an understanding of Oracle customer care and billing technology. This certificate is also known as Oracle 1z0-562 Exam which is a benchmark for experience and expertise recognized by employers across the globe.
Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html
Oracle 1z1-562 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Meter-to-Cash Process | - Usage Processing - Revenue Management Flow |
| Topic 2: Security and Administration | - User Roles and Access Control - System Administration Basics |
| Topic 3: Customer Management | - Service Agreements and Account Setup - Customer Data and Account Structure |
| Topic 4: Oracle Utilities Customer Care and Billing Overview | - Business Processes Overview - System Architecture and Core Components |
| Topic 5: Billing and Invoicing | - Billing Cycles and Processing - Bill Calculation and Adjustment |
| Topic 6: Integration and Interfaces | - Inbound and Outbound Data Interfaces - External System Integration |
| Topic 7: Rates and Pricing | - Pricing Rules and Structures - Rate Configuration |






