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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Digital Customer Service (DCS) | 20% | - DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization |
| Fusion Service Overview and Setup | 15% | - Service configuration basics - Security model, roles and access control - Functional Setup Manager (FSM) usage |
| Omnichannel Communications | 15% | - Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup |
| Customization, Productivity and Analytics | 10% | - OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features |
| Knowledge Management | 15% | - Article management and access - Knowledge base setup and configuration |
| Service Request Management | 25% | - SR creation, lifecycle and processing - SR categories, assignment rules and routing - Service catalog and entitlements - Milestones and action plans |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Which three subobject functions are included in the REST API for Service Requests (SRs)?
A) Update resource manager
B) Update resource member
C) Delete activity
D) Delete message
E) Update SR reference
2. Which option describes the automated page presentation for incoming calls?
A) a feature that displays a detailed caller profile based on your customer's country when you answer your phone
B) a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
C) a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
D) a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
3. Which four actions does the REST API for Service Requests (SRs) allow?
A) Delete SR by SR title
B) Delete SR by SR number
C) Update SR assignee
D) Update SR milestone
E) Create SR
4. Which three types of data are included in the interaction associated with a normal call flow?
A) Agent name
B) Service Request create date
C) Channel
D) Contact name
E) Start time of the call
5. Identify three considerations before starting the configuration of assignment rules to service requests.
A) the rule sets you want to create and the rules to include in each rule set
B) the candidates of queues to use as criteria for your rule assignments
C) the candidates of service requests to use as criteria for your rule assignments
D) the attributes of queues to use as criteria for your rule assignments
E) the attributes of service requests to use as criteria for your rule assignments
Solutions:
| Question # 1 Answer: B,C,E | Question # 2 Answer: A | Question # 3 Answer: B,C,D,E | Question # 4 Answer: A,B,D | Question # 5 Answer: A,B,C |






