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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You support Microsoft Lync Server 2013 in your company network. Your company has four buildings on a single site. A user reports that when she calls users in another building, the call quality is poor. You receive the Quality of Experience (QoE) report: Capture device: Headset MicrophoneRender device: Headset EarphoneMicrophone timestamp error: 0.02msEcho percent microphone in: 15.21%Codec: SIRENAudio FEC: FalsePacket utilization: 32701Avg. packet loss rate: 10.21%Avg. jitter: 23msAvg. round trip:
62msAvg. network MOS: 3.71Avg. network MOS degradation (jitter):0.00%Avg. sending MOS: 2.97Avg. listening MOS: 3.17Receive noise level: -56dBoV Which of the following values is outside acceptable limits?

A) Avg. jitter: 23ms
B) Receive noise level: -56dBoV
C) Packet utilization: 32701
D) Avg. round trip: 62ms
E) Avg. packet loss rate: 10.21%

2. You are a member of the CsAdministrator group that supports the Microsoft Lync datacenter for the Contoso company. The datacenter consists of two pools:
-A Lync 2010 pool named ConPool01 hosts the Central Management Store.
-A Lync 2013 pool named ConPool02. You are migrating from Microsoft Lync Server 2010 to Microsoft Lync Server 2013. The servers that run ConPool01 suffer a catastrophic failure. You need to ensure that the users that are hosted on ConPool02 are supported permanently on ConPool02. What should you do?

A) Run the Invoke-CsPoolFailover PowerShell cmdlet.
B) Run the Install-CsDatabase PowerShell cmdlet, and then run the Move-CsManagementServer cmdlet.
C) Run the Get-CsDatabaseMirrorState cmdlet, and then run the Invoke-CSManagementServerFailover PowerShell cmdlet.
D) Run the Set-CsConfigurationStoreLocation cmdlet.

3. You support Microsoft Lync Server 2013 servers in your customer's network. The network is isolated from Internet with a firewall. Users report voice and video communication problems while communicating with external participants. You need to verify port availability for audio/video communication on the Edge Server. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Check TCP port 4443.
B) Check UDP port 3478.
C) Check TCP port 8057.
D) Check TCP port 5061.
E) Check TCP port 443.

4. DRAG DROP You support Microsoft Lync Server 2013 servers for an international company. You enable the Enhanced 9-1-1 (E9-1-1) emergency notification feature for users in a New York office. The users report that Lync prompts them to enter a location. You need to configure Lync to populate location information automatically. Which three steps should you perform in sequence? To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.

5. DRAG DROP You support a customer whose network environment includes Microsoft Exchange 2010 and Microsoft Lync Server 2010servers. Outlook Web Access (OWA) is configured to display presence from Lync. Your customer recently migrated users and servers to a Microsoft Lync Server 2013 environment. Users report that presence is no longer available in OWA. You need to restore presence in OWA. Which cmdlet should you run on each server? (To answer, drag the appropriate cmdlet to the correct server or servers. Each cmdlet may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)

Solutions: