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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?

A) Deliver case workers the solution in a fraction of time of other approaches
B) A case worker has all the information needed to improve case outcomes and optimize decisions
C) Integrated analytics help organizations understand the impact of case loads.
D) A case worker can skip the customer feedback and get directly to focus on the problem at-hand

2. Smarter Commerce capabilities are packaged and delivered as what?

A) A single, high-value, shrink-wrapped, solution for commerce.
B) Software, hardware, and services to deliver specific business process capabilities which support each phase of the commerce cycle.
C) Middleware components requiring additional business function software.
D) A simple monolithic application for each phase of the commerce cycle.

3. Which of the following is a direct benefit that supply chain visibility provides with respect to inbound flow of goods?

A) Reduce stock-outs and expediting costs.
B) Increased inventory turns.
C) Decreased returns.
D) Exceed customer expectations.

4. The LIVE customer profile is particularly valuable as a predictor since it

A) solicits customer feedback directly
B) captures all web interactions for any customer
C) maintains visit activity over time, and also captures off-site impressions
D) keeps all customer history in a cookie on their computer

5. While they each can be deployed to support other non-IBM platforms, what is the key synergy in a joint WebSphere Commerce and Coremetrics deployment?

A) Recognized best of breed web analytics and 1:1 marketing.
B) Support for social networks, affiliates, and content aggregators.
C) Recognized best of breed customer interaction platform.
D) Rapid time to value, based on pre-integration and common marketing constructs.

Solutions: