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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welcher Leitsatz berücksichtigt die Bedeutung der Kundenbindung?

A) Optimieren und automatisieren
B) Iterativer Fortschritt mit Feedback
C) Beginnen Sie dort, wo Sie sind
D) Fokus auf Wert

2. Was ist ein Konfigurationselement?

A) Jede finanziell wertvolle Komponente, die zur Bereitstellung eines IT-Produkts oder -Dienstes beitragen kann
B) Ein Problem, das analysiert, aber nicht gelöst wurde
C) Jede Zustandsänderung, die für die Verwaltung eines Dienstes von Bedeutung ist
D) Jede Komponente, die verwaltet werden muss, um einen IT-Service bereitzustellen

3. Welches ist der RICHTIGE Ansatz für die Verwaltung einer großen Verbesserungsinitiative in kleineren Iterationen?

A) Jede Iteration sollte kontinuierlich auf der Grundlage von Feedback neu bewertet werden
B) Bei großen Verbesserungen sollte das Feedback reduziert werden, da es unwahrscheinlich ist, dass sich die Umstände ändern
C) Feedback sollte nur berücksichtigt werden, wenn eine Iteration ihr Ziel nicht erreicht.
D) Jede Iteration sollte vor Beginn der Initiative entworfen und ohne Feedback implementiert werden

4. Wovon rät das ITIL-Service-Wertesystem ab?

A) Organisatorische Agilität
B) Koordinierte Befugnisse und Verantwortlichkeiten
C) Organisatorische Silos
D) Schnittstellen zwischen Praktiken

5. Welches ist das BESTE Beispiel für eine Notfalländerung?

A) Die Implementierung einer geplanten neuen Version einer Softwareanwendung
B) Ein risikoarmes Computer-Upgrade, das als Serviceanfrage implementiert wird
C) Die Implementierung eines Sicherheitspatches für eine kritische Softwareanwendung
D) Eine geplante größere Hardware- und Softwareimplementierung

Solutions: