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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. HP Next Business Day Onsite services benefit customers in which ways? (Select two.)

A) They can be enhanced by adding remote support for minimal additional cost.
B) They cover repairs due to spills, drops, or electrical surges.
C) They automatically come with the Image and Application service.
D) They help minimize the impact of downtime on the business.
E) They enable IT resources to focus more on the value-added business tasks.

2. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) HP products are less likely to need repairs if HP professionals are monitoring them.
B) Replacement of HP products costs less if customers only use HP devices.
C) HP Services removes the burden on your IT team so they can focus on the core business tasks.
D) HP Services allows you to avoid unexpected costs after the base warranty expires.
E) HP Services makes it so you do not have to worry about access to spare parts.

3. Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)

A) How do you manage the complexity of dealing with your devices, network, and software Issues?
B) How do you make changes to BIOS settings for the new PCs that arrive at your site?
C) How do your employees currently migrate their data?
D) What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
E) Do you have employees who travel frequently?

4. A customer states that the standard base warranty is sufficient. How should you respond?

A) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
B) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
C) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
D) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.

Solutions: