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Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Elite Multichannel Solution | - Multichannel contact handling
|
| Avaya Call Center Elite Fundamentals | - Routing and call distribution
|
| Avaya Aura Architecture Overview | - Call center infrastructure design
|
| Reporting and Administration | - Contact center reporting
|
| Integration and Connectivity | - System integration
|
| Solution Design Considerations | - Design principles
|
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
Question 1
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)
A. CC Solutions with ACCS Connectivity
B. Analog Trunk Access Connectivity
C. MPLS VPN/Software Defined WAN Connectivity
D. PSTN Network Connectivity
Question 2
A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)
A. EMC-IDS
B. EMC-SQL-DB
C. EMC-XML
D. EMC-VMS
E. EMC-CORE
Question 3
An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
A. 1500
B. 1000
C. 500
D. 750
Question 4
A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)
A. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
B. AAMS provides Communication Manager IP audio functionality.
C. Experience Portal will use the AAMS as a media resource.
D. AAMS provides virtualization, high channel density and no playback announcement limits.
E. AAMS is shareable between different adopters.
Question 5
The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?
A. Ready Now Solutions
B. Virtual Private Clouds
C. Proof of Concept
D. Contact Center Bundles
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: A,B,E | Question 3 Answer: A | Question 4 Answer: A,B,D | Question 5 Answer: A |






